Dates
Thursday, April 19, 2012 from 8 am - 5 pm and Friday, April 20, 2012 8 am -12 pm
Locations
The Methodist Hospital Research Institute
6565 Fannin, Houston, TX 77030
Program Overview
The patient experience is paramount at The Methodist Hospital in Houston, where comprehensive patient satisfaction programs were pioneered more than a decade ago. Creating a personal, memorable and meaningful experience for patients and guests is the goal of our employees and physicians every day. At this conference, learn about The Methodist Experience and how it translates into patient satisfaction scores that remain among the best in the nation. Share best practices with colleagues and take away new insights to improve your own patients’ experience.
Target Audience
Healthcare CEOs, CNOs, executives, patient satisfaction and HCAHPS managers, patient experience and guest relations management and staff, and HR executives.
Program Highlights
Keynote Speakers:
- George Postolos – President & CEO, Houston Astros
- Jason Young – Former senior-level manager at Southwest Airlines — "Culturetopia – The Ultimate High Performance Workplace"
Panel Discussion featuring Dr. Marc Boom, CEO Methodist Hospital System and prominent healthcare and industry leaders.
Interactive session at Minute Maid Park, home of the Houston Astros: Creating a Memorable Fan experience.
Conference Fee
$495.00
The Methodist Experience Conference headquarters hotel:
The Houston Marriott at the Texas Medical Center
Houston Marriott at the Texas Medical Center
6580 Fannin
Houston, TX 77030
Hotel Reservations - 713-796-0080
