Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey of hospital patients. HCAHPS (pronounced "H-caps") was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and of individual hospitals to state and national benchmarks, on ten important measures of patients’ perspectives of care.
Patient Satisfaction
Methodist Willowbrook Hospital is committed to the continuous process of advancing our long history of service excellence and Leading Medicine. The complex combination of and attention to detail and commitment to the I Care Values drive organizational excellence and help us achieve our patient satisfaction goals. We continuously monitor the patient experience, using survey research for all services within the hospital. By monitoring our progress, our healthcare team is able to sustain our success and exceed our patients and guests expectations. As part of the University Health Consortium (UHC), Methodist Willowbrook Hospital is able to use comparative data from other participating UHC members to benchmark our patient satisfaction progress. UHC is an alliance of 107 academic medical centers and 234 of their affiliated hospitals, representing approximately 90% of the nation's non-profit academic medical centers.
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| A higher score = a better performance. |
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Hospital: Recommendation
Would patients recommend the hospital to friends and family?
* Source: HospitalCompare (www.HospitalCompare.hhs.gov) |
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| A higher score = a better performance. |
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| A higher score = a better performance. |
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